Complaints Handling Policy

Complaints Procedure

At Legacy Farewell, we are committed to providing a positive experience and addressing any concerns promptly, fairly, and professionally. If you are dissatisfied with any aspect of our website, services, or your interaction with one of our licensed insurance partners, we encourage you to let us know so we can investigate and resolve the matter.

How to Submit a Complaint

If you have a complaint regarding our services or a licensed insurance agent or insurance company that contacted you through our website, you may contact us using the following method:

Email: support@beepboostl.com

Please include the following information, if available:

• Your full name
• Phone number and/or email address used when submitting your request
• A detailed description of your complaint
• The date and time of the interaction (if applicable)

What to Expect

We will acknowledge receipt of your complaint within three (7) business days.

Our team will investigate your concern and strive to provide a complete response within 30 business days. If additional information is required during our review, we will contact you using the information you provided.

If your complaint relates to a licensed insurance agent or insurance company that received your information through our website, we may forward your complaint to the appropriate party for investigation. If this occurs, we will notify you and provide any relevant contact information available.

If additional time is needed due to the complexity of your complaint, we will keep you informed of our progress and provide updates until the matter has been resolved.

Our Commitment

We value your feedback and use it to improve our services and customer experience. Every complaint is reviewed carefully, and we are committed to handling all concerns in a timely, respectful, and transparent manner.